[UPDATED: 2/24/2019 11:00PM EST]: This issue has been resolved We will post new updates here. We’re currently experiencing connectivity issues with many non-US locale accounts and are working to resolve the issue as soon as possible. Customer Impact: All users who are using Europe based locales and some users using non-US accounts. The following fields … Continued
UPDATE 1:15PM EST – We are running updates on our system and expect to be back live in minutes. Sorry for the inconvenience.
Server issues have been resolved and the system is now running normally. If you have any issues, please let us know. Thank you.
[UPDATED 4/19/2018 9PM EST] We have restored all data fields. During this restore, we moved a few fields listed below into it’s own setting. This setting is disabled on your account by default but if you require the fields, you can enable them on the settings tab of the ‘Search’ page. We’ve moved these fields … Continued
You can now add additional filters to your search on Synccentric for even more accuracy. In addition to searching by your main identifier (UPC, EAN, MPN, Part Number, or Keyword), you can add another layer of filtering for Size, Quantity, Color, and/or Brand. This is important especially for Amazon listings that have variants. For example, … Continued
BUGS: 5/30/17 – Additional custom columns imported are not being returned on export 5/30/17 – Cancel button not working 5/30/17 – SSL error showing on ‘Product’ page 5/30/17 – Additional import filters for size, quantity, and color are currently being modified and may be buggy until the code is fully implemented. Brand filter is working … Continued
Synccentric has deployed a major update to our platform. Below are some FAQs on the update and how it may affect you: What are the updates for? The updates are refactored functions that affect the import, conversion, and export functionality of our system. This allows our system to perform at a higher level, and it … Continued
As many of you already know, we’re currently in the process of completing an API that will allow you to connect to our system programmatically. This API will offer the ability to automate system processes, interact with other third party software, and create custom solutions to fit your business needs. We’ve provided a list of … Continued
IMPORTANT: Due to some recent system updates, we’re experiencing issues with accounts that are using our shared server – those who don’t have their own MWS credentials stored in their campaign. HOW THIS MAY AFFECT YOU: If you are using our shared account, you may experience a long delay after clicking the ‘Convert’ button; almost … Continued
If you had a custom module on our classic version, you’ll still be able to use that custom module by clicking the “Revert to classic version” link in the header of your account. If you don’t see your module on the new platform, please let us know. Some modules will not be able to be … Continued